Quality
Quality Service

The things that make us a Quality Provider
Listed below are some of many ways in which we ensure you receive only the highest quality and most reliable services. Additionally, it is good to know our carers are trained with the skills and knowledge to enable them to carry out their work professionally, and most importantly, you will consistently see the same friendly and reliable staff.

We are good listeners
Here at 'All About You' we are good listeners, we hear what you say and we will act upon your wishes, we will not tell you 'what's best for you' because we understand the only person who knows that is you. However, if you do need help in making a decision we are happy to provide you with information to help you to make an informed decision.

We don’t assume things are going fine
As with all things in life very often people accept what is offered, and very often this is not the best. We review your services regularly giving you the chance to have your say and tell us what’s working and what’s not working. This gives us the opportunity to make changes to ensure we meet your expectations and outcomes.

We value your views
From time to time we will send you a questionnaire, this gives you an opportunity to rate your service and your carers, when completing the questionnaire you may remain anonymous. Anything you say or suggest will be taken with the views of other service users to improve the overall quality and range of services we offer.

CQC Registration
The Care Quality Commission is the independent regulator appointed by the government to oversee Health and Social Care for Adults. It is the regulator's job to protect the interests of vulnerable people. The regulator ensure our service meets national standards of quality and safety through monitoring and inspection. To read our latest inspection report click here: www.cqc.org.uk/directory

As further evidence to the quality of our services we also choose to be monitored by the following independent organisations:

     •   Lancashire County Council Safe Trader. www.traderregister.org.uk/lancashire/667447/                                                   
     •   Lancashire County Council Preferred Provider
     •   Lancashire LINk. We were a awarded a certificate commendation for Agency of the Year 2012



For further information - Telephone us on 01253 899982



Personal Care Should you choose to use 'All About You' as the provider of your Personal Care Se Read more......
Specialist Support We understand living with long-term conditions and experiencing episodes of incapacity often Read more......
Direct Payments Because services are person centred and tailored to your needs costs will vary... Read more......
Areas of Operation The areas we currently operate in and provide services include: Read more......
Practical Help ...these services are aimed at maintaining a quality living environment rather than.... Read more......