Quality Care
“When we were faced with trying to keep Mum in her own home it was daunting and a worry, we had previously experienced very poor quality care from another organisation. Our concerns were soon diminished when your Company started to care for Mum (93 years) They treat mum with complete respect and their genuine caring nature shows through at all times.”
The things that make us a Quality Care Provider
Listed below are some of many ways in which we ensure you receive only the highest quality care and most reliable services. Additionally, it is good to know our carers are trained with the skills and knowledge to enable them to carry out their work professionally, and most importantly, you will consistently see the same friendly and reliable staff.
We are good listeners
Here at ‘All About You’ as a quality care provider, we strive to be good listeners, we hear what you say and we will act upon your wishes, we will not tell you ‘what’s best for you’ because we understand the only person who knows that is you. However, if you do need help in making a decision we are happy to provide you with information to help you to make an informed decision.
We don’t assume things are going fine
As with all things in life very often people accept what is offered, and very often this is not the best. We review your care services regularly giving you the chance to have your say and tell us what’s working and what’s not working. This gives us the opportunity to make changes to ensure we meet your expectations and outcomes.
We value your views
From time to time we will send you a questionnaire, this gives you an opportunity to rate your service and your carers, when completing the questionnaire you may remain anonymous. Anything you say or suggest will be taken with the views of other service users to improve the overall quality and range of services we offer.
Testimonials
“I just wanted to write to you regarding an amazing outcome that one of your staff had in Carnforth. The carer found the husband of a Service User extremely unwell, he was sleepy with a fever, she tried to make him as comfortable as possible and remembered reading your email regarding sepsis, his symptoms sounded vey similar, so she immediately phoned an ambulance. Your carer remained professional until the emergency services arrived. He was taken to Intensive Care Unit where he is getting treatment to treat the infection and sepsis.”
Email from All About You Manger to company Director
“We would like to say a massive thank you to all the carers and staff at All About You for the care Mum received whilst under All About. We have found that all the staff have put Mums interests first and if there were any queries or concerns, we were contacted straight away.
She was happy with the care that she received.
Once again Thank You.”
Complimentary letter from family
“Thank you so much for everything you’ve done for Dad. I am glad you were there for the last days at home. He said yours was the best bacon and eggs ever! You have been so patient with him. it hasn’t always been easy with his dementia but you all dealt with dad in the best possible way.”
Thank you card from two daughters and family
“A huge thank you for caring for Mum. We really appreciate help and kind consideration to her. You are all Brilliant! mainly for putting up with her little foibles. Thank you!!!!”
Thank you card from daughter of a homecare Service User
“Dear Carers,
I wanted to say thank you so very much for all the care and attention that you gave my mum (and her dog too!). Mum remained in her own home to the end as she wished. This was only possible because you all helped me care for her. Thank you.”
Thank you Card from the daughter
“I just wanted to write to thank all the staff who have cared for my Mum over the past three years. She wanted stay in her own home for as long as possible and all the carers certainly helped with this. I think you all do a fantastic job.”
Complimentary letter from the daughter
“Thank you so much to all who have been looking after my father for the past couple of years. He appreciated the patience and kindness shown to him, my sister and I couldn’t have manager without the truly excellent care provided.”
Complimentary letter from the daughter
“I just wanted to say a massive thank you for everything you’ve done for me in the past months. You have been supportive through everything when Dad was ill. I can’t thank you enough for being such an amazing manager.”
Complimentary letter from the daughter to one of our homecare managers
“Just a short letter of support about the work of your manager and her team in their duty of care with my daughter. I am very pleased with the support my daughter receives. Your manager is always in touch immediately with any concerns or items that need discussing. The team are always looking for different things for my daughter to do and places to visit to help her live a full life.”
Letter Father of a tenant in our Supported Living Scheme
“When we were faced with trying to keep Mum in her own home it was daunting and a worry, we had previously experienced very poor quality care from another organisation. Our concerns were soon diminished when your Company started to care for Mum (93 years) They treat mum with complete respect and their genuine caring nature shows through at all times.”
Thank you card from daughter of a homecare Service User
The Care Quality Commission is the independent regulator appointed by the government to oversee Health and Social Care for Adults. It is the regulator’s job to protect the interests of vulnerable people. The regulator ensure our service meets national standards of quality and safety through monitoring and inspection.
The Homecare Association
The Homecare Association is the national professional association and representative association for organisations who provide care to people in their own homes. The Homecare Association produces information on good practice and acts as a focal point for innovation and quality within the care industry.
As a member of the Homecare Association we comply with the organisations Code of Practice which contains guidelines to ensure that, when supplying home care:
- The highest standards of care are provided
- The rights and welfare of clients are paramount.
- The rights and welfare of care workers are protected.