The Care Quality Commission is the independent regulator appointed by the government to oversee Health and Social Care for Adults. It is the regulator's job to protect the interests of vulnerable people. The regulator ensure our service meets national standards of quality and safety through monitoring and inspection.
United Kingdom Homecare Association (UKHCA) is the national professional association and representative association for organisations who provide care to people in their own homes. UKHCA produces information on good practice and acts as a focal point for innovation and quality within the care industry.
As a member of the UKHCA we comply with the organisations Code of Practice which contains guidelines to ensure that, when supplying home care:
The things that make us a Quality Provider
Listed below are some of many ways in which we ensure you receive only the highest quality and most reliable services. Additionally, it is good to know our carers are trained with the skills and knowledge to enable them to carry out their work professionally, and most importantly, you will consistently see the same friendly and reliable staff.
We are good listeners
Here at 'All About You' we are good listeners, we hear what you say and we will act upon your wishes, we will not tell you 'what's best for you' because we understand the only person who knows that is you. However, if you do need help in making a decision we are happy to provide you with information to help you to make an informed decision.
We don’t assume things are going fine
As with all things in life very often people accept what is offered, and very often this is not the best. We review your services regularly giving you the chance to have your say and tell us what’s working and what’s not working. This gives us the opportunity to make changes to ensure we meet your expectations and outcomes.
We value your views
From time to time we will send you a questionnaire, this gives you an opportunity to rate your service and your carers, when completing the questionnaire you may remain anonymous. Anything you say or suggest will be taken with the views of other service users to improve the overall quality and range of services we offer.
For further information - Telephone us on 01253 899982
12 Sovereign Court
Poulton Le Fylde
Tel: 01253 899982
Personal Care Services: 01253 899982
Out of hours emergencies only: 0791 9155309
We're at the end of the phone 8am - 5pm, Monday to Friday.
If you are ringing outside these hours, leave a message and we will get back to you. In the case of an emergency please ring our 24 hour out of hour's emergency service.
If you have a care enquiry we'd love to hear from you. Please get in touch via the contact form below or call us direct using the phone numbers provided.